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January 20, 2014

After Renovations, Loews Vanderbilt Turns Attention to Technology

David Wang

Loews Vanderbilt Hotel completed a $17 million renovation in July that, in addition to guest bathroom and hallway remodels, completely overhauled its lobby, including adding the new Mason’s restaurant and Mason Bar.

The six months of construction and the new look paid off, according to general manager Tony Phillips, who said the hotel closed out a record-breaking 2013.

“We had to get aggressive since we spent so much money on our renovation,” Phillips said. “January is already surpassing our expectations … and we are one of the top hotels in our brands as well.”

The 340-room hotel is serving as a test and launching ground for several new tech initiatives that Loews (based in New York, with a 250-person shared service center in Nashville) is rolling out. Like Zingle, for example, a service that allows guests to text their concierge requests, whether on-site or off-site…

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