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Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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The attorneys at Ross & Pines are an elite team of advocates dedicated to achieving the best interests of their clients in every case they handle. From clients facing debilitating injuries, complications related to immigration, or criminal charges, the attorneys at Ross & Pines have the ability and experience to deliver the outcomes their clients are looking for.

The Challenge

Effective and efficient client communication is key for law firms. Atlanta-based law firm Ross & Pines was looking for a text messaging solution to create a client friendly and more efficient process of communication. Their main goal was to streamline communication, especially with clients who don’t use email often.

The Solution

Ross & Pines partnered with Zingle to create a text messaging service and started seeing clients leverage texting in a variety of ways including texting for directions to the office, court date reminders, court locations as well as texting in photos of accidents and injuries to streamline the information gathering process.

The Results

Phone Call Reduction

Time Savings from phone call reduction

Move Cases Forward Faster

Improved communication and moved cases forward faster

Ready to start?

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