Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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Hotel guest approaches happy hotel manager at front desk
Jan 15, 2020

The Psychology of Service Recovery

Hotel staff worker delivering towels to happy guest
Jan 14, 2020

Respond Quickly and Personally to Win Over Guests

Happy woman receiving text message while sitting on hotel bed.
Jan 13, 2020

Don’t Lose Touch with Guests: Add a Checkup Between Check-in and Checkout

Dec 19, 2019

Hotel Expert Q&A – Are Morch

Dec 12, 2019

All You Had to Do Was Ask!: The Power of Proactive Customer Communication

Dec 10, 2019

Answers to All Your Service Recovery Questions

Dec 6, 2019

Increase Rate, Bookings and Loyalty with Proactive Service Recovery

Oct 21, 2019

Hoteliers Left in Dark with 75% of Guests Not Reporting Problems

Aug 16, 2019

How AI is Supercharging the Summer Travel Experience

Aug 2, 2019

Infographic: Intelligent Messaging vs. Chatbots – Which is better for your hotel?

Jul 23, 2019

What is AI, Really, and Why Does it Matter?

Jul 22, 2019

How to Engage Your Guests and Get Crucial Feedback

Jul 16, 2019

3 Ways to Improve Hotel Operations and Reduce Labor Costs

Jun 18, 2019

Rising Labor Costs and Slowing Growth a Major Concern for Hoteliers

Jun 6, 2019

Hotel Inefficiencies that Hinder the Guest Experience

Jun 5, 2019

3 Keys for More Effective Communication with Gen Z & Millennials

May 21, 2019

Consumer Chatbot Index: Impact on Trust, Brands, and Jobs

May 14, 2019

Zingle Integrates with MINDBODY to Improve Member Engagement for Fitness Centers

business text messaging example
May 13, 2019

10 Ways Fitness Centers are Using Text Messaging to Build Strong Customer Relationships

May 9, 2019

3 Keys to Delivering a Better Guest Experience for Millennials

Apr 17, 2019

Tapping into the Largest Traveling Generation: 5 Millennial Travel Characteristics

Apr 11, 2019

New Study: Customer Service in the Age of Artificial Intelligence

Apr 4, 2019

In-Stay Service Recovery: Your Hotel’s Missing Opportunity.

Apr 2, 2019

5 Ways SMS Text Messaging Improves the Customer Service Experience

Mar 25, 2019

How Text Messaging Solves Top Hotel Guest Experience Challenges

Mar 12, 2019

How to Build Strong Customer Relationships in the Digital World with Personalized Communication

Mar 4, 2019

Texas A&M Hotel & Conference Center Improves Staff Efficiency & Reduces Calls with Messaging

Feb 27, 2019

How Fitness Centers Accelerate Membership Growth with Real-time Messaging

Dec 19, 2018

Zingle Bells, Zingle Bells: How Guests are Interacting with Hotels Over the Holidays

Dec 17, 2018

The Need for Speed: Ways to Deliver a Faster Customer Experience

Nov 30, 2018

What Hotels can Learn from Competitor Reviews

Nov 21, 2018

Zingle All the Way: How Texting Makes Holiday Guest Experiences Hassle-Free

business text messaging
Nov 13, 2018

5 Signs Your Business Needs a Text Messaging Software

Nov 7, 2018

Confessions of a Hotel GM: Episode 4 – Improving Brand Reputation

Oct 29, 2018

Confessions of a Hotel GM: Episode 3 – Increasing Revenue per Guest

Oct 17, 2018

Confessions of a Hotel GM: Episode 2 – Improving Staff Efficiency

Oct 3, 2018

Confession of a Hotel GM: Episode 1 – Differentiating the Guest Experience

Sep 13, 2018

How Hotels Can Make International Guests Feel Extra Special

Sep 6, 2018

Why Hotels Should Integrate Text Messaging into The Guest Experience

Aug 28, 2018

3 Takeaways from the 2018 Hospitality Technology Study

Aug 24, 2018

How Hotels Use Text Messaging to Improve TripAdvisor Ratings

Aug 10, 2018

Combining Employee and Customer Feedback to Improve Customer Experience

Jul 20, 2018

CX Weekly Roundup – Top 5 Customer Experience Articles of the Week

Jul 11, 2018

10 Ways to Improve the Hotel Guest App Experience

Jun 27, 2018

What is an Omnichannel Customer Experience & Why is it Important?

Jun 20, 2018

How to Increase Hotel Revenue with Text Messaging

May 31, 2018

5 Ways to Make Hotel Guest Experiences More Interactive

May 23, 2018

10 Customer Experience Statistics and Tips for Improvement – Infographic

May 15, 2018

Top 5 Hotel Guest Complaints and How to Fix Them

May 3, 2018

Hottest Technologies Driving Customer Experiences Today

Apr 18, 2018

Is Text Message Ordering the Future of Retail and Commerce?

Apr 11, 2018

How to Personalize the Customer Service Experience

Apr 4, 2018

5 Things Stopping Business Growth and How to Overcome Them

Mar 28, 2018

Text Messaging: The Future of Customer Communication?

Mar 21, 2018

How to Integrate Text Messaging into Your Social Media Strategy

Mar 15, 2018

What is Customer Effort Score and How Does It Affect Customer Loyalty?

Mar 8, 2018

15 Business Text Messaging Examples for Customer Communication

Feb 21, 2018

How to Exceed Customer Expectations in the Mobile Era

Feb 14, 2018

5 Ways to Improve Customer Service with Automation

Feb 7, 2018

10 Business Text Messaging Etiquette Rules You Need to Follow – Infographic

Jan 31, 2018

How Text Messaging Improves Business Operational Efficiency

Jan 24, 2018

5 Ways Business Text Messaging Builds Customer Loyalty

Jan 16, 2018

Journey Mapping Your Way to Better Customer Communication

Jan 10, 2018

10 Ways Service-Based Businesses Use Text Messaging to Delight Customers

Jan 3, 2018

5 Ways to Improve Your Customer Experience for 2018 and Beyond

Dec 21, 2017

Revolutionize Hotel Guest Experiences with Text Messaging

Dec 18, 2017

Why Law Firms Need Text Messaging to Improve Client Communication

Dec 12, 2017

Introducing Zingle 5.0

Dec 6, 2017

Infographic: Integrating Text Messaging Into the Entire Hotel Guest Experience

Dec 4, 2017

How to Properly Handle Negative Reviews of Your Business

Nov 28, 2017

How Car Dealerships Can Use Text Messaging to Improve the Car Buying Experience

Nov 21, 2017

New Integration: TripAdvisor

Nov 20, 2017

New Integration: Zapier

Nov 16, 2017

How to Gain and Retain Gym Members with Text Messaging

Nov 7, 2017

Hotel Guests Rave About Text Messaging on TripAdvisor

Nov 6, 2017

Text or Call? How Guests Want to Communicate with Hotels in the Mobile Era

Nov 2, 2017

? Feature Preview – Teams

Nov 2, 2017

How to Get More Feedback from Your Customers Through Text Messaging

Oct 25, 2017

How to Improve Your Hotel Guest Experience with Text Messaging