Contactless Experiences
Power the future of contactless customer experience
Medallia Zingle’s intelligent messaging platform can help transform up to 80% of everyday interactions to contactless
Contactless communication protects customers and staff
Well-designed, contactless experiences help employees and customers maintain social distance and reduce friction at key points along the customer journey. With powerful workflow automations, Medallia Zingle's quick-deploy messaging platform makes it easy to keep customers and staff safe and keep business moving.
hospitality
The Contactless Guest Experience is Still Connected
Welcome hotel guests and provide peace-of-mind with a safe channel for real-time, two-way conversation and a new standard of service.
Contactless arrival and departure
Instead of waiting in line at the front-desk, guests can safely check-in without face-to-face contact and easily check-out with the ease of a text message.
Streamlined request fulfillment
From concierge reservations to fresh towels from housekeeping, service is safely delivered as guests can text from anywhere and staff can rely on workflow efficiency.
Connected guest experience
With modern messaging technology, hotel staff can resolve mid-stay feedback issues in-the-moment, and still manage two-way conversations at scale.
Restaurants
Dining with a (responsible) twist
Zingle enables restaurants to quickly transform operations and provide a safe and satisfying experience for customers dining in or picking up their orders curbside.
Safe dining experience
Notify customers when their table is ready, provide a menu and receive food and beverage orders straight to the kitchen — all by text and all while limiting contact.
Seamless curbside pickup
Streamline curbside commerce using real-time communication and workflow automations to design and execute a fast pickup with order accuracy.
Creative restaurant service
Reimagine dining with opportunities to build loyal customer relationships like messaging the sommelier for wine pairings or texting ahead to order chocolate souffle.
Retail
Saving consumer confidence
With real-time communication, Zingle enables retailers to deliver personalized and contactless shopping experiences that keep customers safe and satisfied.
Conversation and clienteling
Stores can reduce lines, waiting and dwell times by offering customers the option to text before shopping, request an appointment or ask product questions.
Efficient curbside service
Messaging automations help retailers coordinate a seamless curbside pickup experience that’s convenient for customers and efficient for business.
Increased order value
Dynamic segmentation allows retail marketers to send relevant offers, in-the-moment, and raise average order values through the convenience of text.
Healthcare
Safeguarding patient experience
Zingle’s HIPAA-compliant text messaging platform improves communication between healthcare providers and patients allowing for safe, in-clinic visits.
Connected Patient
Use two-way messaging conversations to effectively manage call volume, answer patient questions in real-time and automate requests for pre-arrival information.
Coordinated visits and vaccines
Healthcare providers can implement messaging to create high-quality telehealth options and provide in-home patient care without the risk of face-to-face contact.
Telehealth solutions
With real-time messaging, providers can create more seamless telehealth visits that provide a personal experience without any contact.
