CURBSIDE MESSAGING
Seamless curbside pickup
Medallia Zingle real-time messaging and automations save time for staff and improve the curbside pickup experience
Convenience in real-time
Two-way messaging helps your business streamline customer communication and provide a convenient and contactless curbside pickup experience.
VIDEO
Stay Safe. Stay Open
Stay connected across the buyer journey with in-the-moment alerts and real conversations that keep customers and staff safe and business moving.
Restaurants
Curbside food pickup, no hiccup
Offer flexible curbside options that customers can count on with a smooth process from order to pickup.
Connected restaurant
Customers can easily text their order, confirm arrival time and alert the restaurant they’ve arrived, giving restaurants more visibility across the pickup process.
Smooth Operations
As employees adjust to changing health and safety protocols, integrations like Olo online ordering and automated messages can save time and improve margins.
Rave reviews
Two-way text communication empowers customers to message you with issues and Medallia Zingle empowers staff with tools for rapid response and service recovery.
RETAIL
Curbside commerce is open for business
Modern consumers need convenience, safety and speed, and more and more are turning to a simple curbside pickup solution. Medallia Zingle helps retailers get curbside commerce right and keep customer loyalty.
Shop From Home
Today’s buying journey begins online and two-way messaging let’s customers text in questions about store inventory and pickup options, connecting digital to in-store.
Retail in real-time
Retailers can configure automated text messages and replies to schedule pickup times and coordinate direct-to-car delivery for exceptional customer service.
Right Product, Right Customer
Minimize tedious processes for front-line workers facing anxious customers every day with mobile visibility into accurate order info and prebuilt communication workflows.
VETERINARY
Curbside care for pet parents
Furry family members get dependable care when veterinary clinics and animal hospitals provide safe curbside dropoff and personal communication.
Virtual waiting room
Get ahead of appointments with messaging workflows built to automatically send medical forms, collect secure record updates and complete virtual check-in.
Prescription for peace-of-mind
Pet parents can refill medication with a quick text to their clinic or pharmacy and vet’s can automate refill reminders keeping care on track with easy curbside pick up.
Trusted patient care
It’s not easy leaving a loved one at the hospital but Medallia Zingle’s arrival message notifies staff so they can be there to provide reassurance at critical moments.
