As all eyes turn to the hospitality industry for inspiration on how to meet the heightened expectations of today’s customers, customer-driven innovation will be key to providing touch-free, personalized services at scale.
Join industry veterans Ford Blakely, Founder, SVP and GM of Medallia Zingle, and Andrew Arthurs, CIO of Aimbridge Hospitality, at Experience 21 by Medallia on Thursday, May 20 at 11:30a.m. ET for a virtual discussion as they dig into how leading brands are innovating to win in 2021 and beyond.
Experience 21 delivers the industry’s best content from visionary thought leaders to practical peer advice. Taking place from May 18-20 this immersive experience will be packed with game-changing insights that will transform the way you think about the customer and employee experience. Attendees will hear from experienced leaders, get insights on the new playbook, and learn how to not only withstand this shift, but thrive on it.
During this 30 minute session, they’ll unpack the importance of delivering timely, actionable intelligence to front line workers and executives by unifying data across the tech stack. Plus, attendees will learn how personalized intelligent messaging at critical points throughout the guest journey is driving loyalty and increasing on-property spend at some of the largest hospitality brands around the world.
Intelligent, Personalized Guest Experiences Are a Top Priority for Aimbridge Hospitality and Medallia Zingle
Aimbridge Hospitality group recently announced they have chosen Medallia Zingle as their intelligent messaging platform to streamline and scale contactless communication and enhance the overall guest experience at their properties.
At a time when guest satisfaction is highly dependent on effective guest service, hoteliers’ ability to capture valuable guest experience signals and gain actionable insight has become mission critical. With this in mind, Aimbridge has been leveraging Medallia Zingle’s real-time, contactless guest communication solution to enable its hotel operators to deliver high-touch, brand-differentiated service and experiences in real time.
Data driven, touch-free solutions are allowing global hospitality teams to seamlessly scale real-time guest communication, provide quicker and more efficient service, and drive additional revenue opportunities which are essential to the industry’s recovery. Over the next year, hospitality teams will have the opportunity to bring freedom to travelers everywhere and build back customer confidence by prioritizing intelligent, personalized guest services.
As we continue to welcome back travelers (Medallia Zingle data shows that 40% of Americans have already stayed at a hotel since November), now is the perfect time to learn from industry experts to understand what is leading their recovery, and driving customer loyalty. We hope you’ll join us for what’s sure to be an insightful event.
For more information, and to register for the event click here.