Did you know that businesses lose over $62 Billion each year due to poor customer service?
Let’s face it, your customer experience needs improvement. When it comes to customer service, it’s all about communication. It’s no secret that customers want fast and exceptional service through the channel they prefer, and in today’s mobile-first world, it’s text messaging.
In our free eBook, learn why businesses are utilizing text messaging as an additional channel for customer engagement. It also includes a step-by-step guide to launching your business texting program to boost customer satisfaction and loyalty and drive additional revenue.
This free eBook covers:
1. The Importance of Business Texting
2. Planning Your Business Texting Strategy
3. Setting Goals for Your Texting Program
4. Choosing the Right Texting Software
5. Planning & Launching Your Texting Program
6. Measuring Success