COVID-19 restrictions and protocols have accelerated the need to transition to real-time guest and staff communication. Ensuring safety along each step of the guest journey is the new imperative. Hotels are reimagining their operations, introducing increased health and sanitation standards and seeking innovative ways to deliver unrivaled guest experience while limiting face-to-face interactions.
New research shows just how much consumer attitudes have changed and highlights the pervasive anxieties hotels must overcome to deliver exceptional experiences:
77% of consumers say that in the future the amount of in-person interaction required at a business will factor into their decision of whether or not they visit the business.
Medallia Zingle is playing a crucial role in allowing these hotels and their teams — many of which are understaffed — to stay connected to each guest, listen for feedback pulses across the guest journey, and take action, in the moment.
Power up to 80% of real-time guest experiences at scale, with almost no physical contact:
- Remove non-essential interactions
- Provide superior sense of safety
- Deliver unrivaled guest experience