Healthcare

Secure Patient Messaging for Healthcare Providers

HIPAA-Compliant Patient Experience

Medallia Zingle enables hospitals and clinics to provide better patient-provider communication and increased quality of care with a secure patient messaging platform.

“I did some online research and found Zingle due to the segmentation and automation capabilities that fit my needs.”

Bo Johnson

HR Generalist, North Central Health Care

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Proactive Patient Engagement

Medical office staff can increase patient success with two-way conversation for more personalized care.

Engage specific population groups with recommended care plans to proactively manage individual cases
Address current health questions and automate outreach messages to increase follow-through on check-ups and tests
Pre-appointment notifications help patients prepare and post-op surgery communication helps staff solve real issues in real-time.

Streamlined Practice

Office staff can organize, edit and control workflow automations from a central dashboard and manage all patient conversations on one screen.

Integrate with an existing patient contact database and use dynamic segmentation to deliver personalized automated updates
Handle call volume and care coordination operations with easy messaging automations that can answer frequently asked questions
Easily deploy automatic appointment reminders, contactless check-in workflows and virtual waiting alerts

Patient Loyalty

Foster patient affinity by responding to real-time feedback with ease and form lasting patient relationships by empowering staff to repair service issues

Capture in-the-moment sentiment with automated surveys to gauge customer satisfaction and loyalty
Track trends to understand how certain experiences impact overall satisfaction
Configure message routing to the right teams and automatically escalate conversations for service recovery