HOSPITALITY

Engage hotel guests during the defining moments of their stay

The Modern Guest Experience

General Managers around the world agree: with Zingle’s hospitality partnerships and industry leading innovation, hotel staff can easily provide every guest with their best stay ever. Get started today, and start creating brand-differentiated service experiences proven to raise NPS scores and RevPAR, with Medallia Zingle, the intelligent guest messaging platform that’s always at your service.

“In the first two months we used Zingle, we had the highest guest satisfaction scores we’ve ever had.”

CHRIS NELBACH
Director of Revenue Strategies, La Cantera Resort, San Antonio

Serve guests faster and with a personal touch

It’s time to put Zingle to work. From pre-arrival to checkout, and everything in between, Zingle integrates with property management systems and service optimization tools allowing operators to leverage existing data to improve guest engagement and overall staff efficiency.

  • Be available for real conversations with your guests, in real-time
  • Manage conversations on one screen from SMS text to web chat and messaging apps
  • Customize and automate communications and replies around the clock

Optimize tedious processes and increase service recovery

Mistakes happen but even average guest experiences have an impact on brand reputation. Zingle gives hotels the tools they need to reduce negative guest experiences, turn detractors into promoters, and turn a forgettable experience into a five-star review, all before your guest leaves the property.

  • Automatically deploy service recovery workflows with key integrations
  • Identify and escalate upset guests in real-time through artificial intelligence
  • Convert detractors into promoters and create brand loyalty

Improve guest satisfaction and drive more (and better) reviews

Online reviews are often the first experience prospective guests have with your brand. Zingle can help identify guests having great stays and encourage them to post positive reviews.
  • Build and deploy quick surveys to ask how your guests are doing
  • Request online reviews from satisfied guests
  • Route unhappy guests through service recovery and escalate to staff

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Pechanga Resort Casino

“Zingle’s automation is fantastic. We can reach a very large audience in a very short amount of time and they’ve helped us focus more on the front-facing areas and less on the back-end.”
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Maximize guest loyalty and increase bookings and repeat stays

Drive the business outcomes that matter the most to your property—with Zingle’s seamless integration with Medallia Go, the new unified guest experience platform designed for independent hotels.
  • Monitor the voice of the guest across TripAdvisor, Google, third-party booking sites, social, and more
  • Leverage the power of AI to anticipate needs, pinpoint areas of improvement, exceed customer expectations, and drive continuous innovation
  • Watch your customer lifetime value, RevPAR, and other top KPIs soar

Featured Content

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The Hotelier’s Guide to Contactless Guest Experience

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How The Hotel at Auburn University Created Peace of Mind for Guests

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Visual Guide: Technology Helps Remove Risky Interactions to Deliver the Future of Hospitality

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