Engage hotel guests during the defining moments of their stay
The Modern Guest Experience
General Managers around the world agree: with Zingle’s hospitality partnerships and industry leading innovation, hotel staff can easily provide every guest with their best stay ever. Get started today, and start creating brand-differentiated service experiences proven to raise NPS scores and RevPAR, with Medallia Zingle, the intelligent guest messaging platform that’s always at your service.
“In the first two months we used Zingle, we had the highest guest satisfaction scores we’ve ever had.”
Serve guests faster and with a personal touch
It’s time to put Zingle to work. From pre-arrival to checkout, and everything in between, Zingle integrates with property management systems and service optimization tools allowing operators to leverage existing data to improve guest engagement and overall staff efficiency.
- Be available for real conversations with your guests, in real-time
- Manage conversations on one screen from SMS text to web chat and messaging apps
- Customize and automate communications and replies around the clock
Optimize tedious processes and increase service recovery
Mistakes happen but even average guest experiences have an impact on brand reputation. Zingle gives hotels the tools they need to reduce negative guest experiences, turn detractors into promoters, and turn a forgettable experience into a five-star review, all before your guest leaves the property.
- Automatically deploy service recovery workflows with key integrations
- Identify and escalate upset guests in real-time through artificial intelligence
- Convert detractors into promoters and create brand loyalty
Improve guest satisfaction and drive more (and better) reviews
- Build and deploy quick surveys to ask how your guests are doing
- Request online reviews from satisfied guests
- Route unhappy guests through service recovery and escalate to staff
Pechanga Resort Casino
Maximize guest loyalty and increase bookings and repeat stays
- Monitor the voice of the guest across TripAdvisor, Google, third-party booking sites, social, and more
- Leverage the power of AI to anticipate needs, pinpoint areas of improvement, exceed customer expectations, and drive continuous innovation
- Watch your customer lifetime value, RevPAR, and other top KPIs soar