Engage guests during the defining moments of their stay
Elevate Your Hotel’s Guest Experience
Zingle’s guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data and two-way messaging to create meaningful interactions throughout the entire customer journey.
“In the first two months we used Zingle, we had the highest guest satisfaction scores we’ve ever had.”
Director of Revenue Strategies, La Cantera Resort, San Antonio
Serve guests faster and with a personal touch
Zingle integrates with property management systems and service optimization tools allowing operators to leverage existing data to increase guest engagement and overall staff efficiency.
- Create real conversations with your guests in real-time
- Manage multiple conversations across all messaging channels
- Customize and automate communications around the clock
Optimize tedious processes and increase service recovery
Mistakes happen and bad experiences can have a much larger impact on brand reputation than positive ones. Zingle gives hotels the tools they need to reduce and recover from negative guest experiences.
- Automatically deploy service recovery workflows with key integrations
- Easily identify upset guests in real-time through artificial intelligence
- Turn negative experiences into positives and create brand loyalty
Improve guest satisfaction and drive more (and better) reviews
Online reviews are often the first experience prospective guests have with your brand. Zingle can help identify guests having great stays and encourage them to post positive reviews.
- Build and deploy quick surveys to ask how your guests are doing
- Request online reviews from satisfied guests
- Route unhappy guests through service recovery and escalate to staff
Pechanga Resort Casino
“Zingle’s automation is fantastic. We can reach a very large audience in a very short amount of time and they’ve helped us focus more on the front-facing areas and less on the back-end.”
Maximize guest loyalty and increase bookings and repeat stays
Drive the business outcomes that matter the most to your property—with Zingle’s seamless integration with Medallia Go, the new unified guest experience platform designed for independent hotels.
- Monitor the voice of the guest across TripAdvisor, Google, third-party booking sites, social, and more
- Leverage the power of AI to anticipate needs, pinpoint areas of improvement, exceed customer expectations, and drive continuous innovation
- Watch your customer lifetime value, RevPAR, and other top KPIs soar