HOSPITALITY

Engage guests during the defining moments of their stay

Elevate Your Hotel’s Guest Experience

Zingle’s guest messaging engagement platform helps hotels create brand-differentiated service experiences by leveraging data and two-way messaging to create meaningful interactions throughout the entire customer journey.

“In the first two months we used Zingle, we had the highest guest satisfaction scores we’ve ever had.”

CHRIS NELBACH
Director of Revenue Strategies, La Cantera Resort, San Antonio

Serve guests faster and with a personal touch

Zingle integrates with property management systems and service optimization tools allowing operators to leverage existing data to increase guest engagement and overall staff efficiency.
  • Create real conversations with your guests in real-time
  • Manage multiple conversations across all messaging channels
  • Customize and automate communications around the clock

Optimize tedious processes and increase service recovery

Mistakes happen and bad experiences can have a much larger impact on brand reputation than positive ones. Zingle gives hotels the tools they need to reduce and recover from negative guest experiences.
  • Automatically deploy service recovery workflows with key integrations
  • Easily identify upset guests in real-time through artificial intelligence
  • Turn negative experiences into positives and create brand loyalty

Improve guest satisfaction and drive more (and better) reviews

Online reviews are often the first experience prospective guests have with your brand. Zingle can help identify guests having great stays and encourage them to post positive reviews.
  • Build and deploy quick surveys to ask how your guests are doing
  • Request online reviews from satisfied guests
  • Route unhappy guests through service recovery and escalate to staff

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Pechanga Resort Casino

“Zingle’s automation is fantastic. We can reach a very large audience in a very short amount of time and they’ve helped us focus more on the front-facing areas and less on the back-end.”
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Maximize guest loyalty and increase bookings and repeat stays

Drive the business outcomes that matter the most to your property—with Zingle’s seamless integration with Medallia Go, the new unified guest experience platform designed for independent hotels.
  • Monitor the voice of the guest across TripAdvisor, Google, third-party booking sites, social, and more
  • Leverage the power of AI to anticipate needs, pinpoint areas of improvement, exceed customer expectations, and drive continuous innovation
  • Watch your customer lifetime value, RevPAR, and other top KPIs soar

Featured Content

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The Hotelier’s Guide to Contactless Guest Experience

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BLOG, CASE STUDY

How The Hotel at Auburn University Created Peace of Mind for Guests

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Visual Guide: Technology Helps Remove Risky Interactions to Deliver the Future of Hospitality

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