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Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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Complementary Training Optimizing Hotel Guest Experiences with Mobile Messaging.

Learn why innovative and guest-obsessed hotels are utilizing text messaging as an additional channel for engagement. Includes a step-by-step guide to launching your guest texting program to boost guest satisfaction, loyalty and drive additional revenue while streamlining operational workflows. 

  • The Importance of Texting with Guests
  • Planning Your Guest Texting Strategy
  • Setting Goals for Your Guest Texting Program
  • Choosing the Right Texting Software
  • Planning & Launching Your Texting Program
  • Measuring Success