Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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Posts Tagged ‘chatbot’

Consumer Chatbot Index: Impact on Trust, Brands, and Jobs

While chatbots and digital assistants were created to bring efficiencies to our everyday lives by automating mundane tasks and helping us make decisions on everything from purchases, to personal finance, their impact on the world around us is poised to be far more consequential. Although the majority of chatbot use cases today have relegated bots…

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How to Personalize the Customer Service Experience

A good starting point would be to answer why a company would want to personalize their customer service experience in the first place? There are two reasons: The first is that consumers are demanding personalization across the entire customer journey, and are willing to provide information in exchange for it. To provide some context, companies…

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