Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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Posts Tagged ‘customer effort score’

What is Customer Effort Score and How Does It Affect Customer Loyalty?

When it comes to service, companies create loyal customers primarily by helping them solve their problems quickly and easily. – Harvard Business Review Many businesses focus on Customer Satisfaction Scores and Net Promoter Scores (NPS), but there is one other important score that is often overlooked, and it directly correlates to both scores mentioned above.…

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