Skip to content

Proactive Service Recovery: The Revenue Strategy You Can't Ignore

877-946-4536          |

The Psychology of Service Recovery

Hotel guest approaches happy hotel manager at front desk

It’s probably difficult to remember all the times a brand has left us frustrated. However, we are far more  likely to remember the times when a company has turned a poor experience into a positive one. More often than not, there is one underlying factor that these service recoveries have in common: excellent communication. Service…

Read More

Respond Quickly and Personally to Win Over Guests

Hotel staff worker delivering towels to happy guest

(EDITOR’S NOTE: This blog is an adapted excerpt of our eBook, ‘Proactive Service Recovery: The Revenue Strategy You Can’t Ignore.’) Inviting guests to speak freely about their experience and complain about their issues, while arming them with a fast and convenient way like texting, can seem daunting to the hotel’s frontline staff, but it shouldn’t.…

Read More

Don’t Lose Touch with Guests: Add a Checkup Between Check-in and Checkout

Happy woman receiving text message while sitting on hotel bed.

(EDITOR’S NOTE: This blog is an adapted excerpt of our eBook, ‘Proactive Service Recovery: The Revenue Strategy You Can’t Ignore.’) Mishaps are inevitable in the hospitality industry. No matter how much you plan and prepare, at the end of the day, mistakes can and will happen. But these mistakes don’t have to be fatal. In…

Read More

Free eBook: Proactive Service Recovery, the Revenue Strategy You Can’t Ignore

In the age of experience, service is more important than ever. In hospitality, operators work around the clock to maintain and improve the service they provide to keep guests satisfied, and hopefully, loyal. But a recent consumer research study found that only 25% of guests report all issues that impact their experience, meaning three out…

Read More

Nashville KOA Boosts NPS Scores and Positive Reviews with Real-time Messaging

KOA improve NPS Scores with Zingle Messaging

The guest experience for campers is different than someone staying at a five-star hotel. However, this does not mean the camping experience can’t be five-star. In this case study, learn how Nashville KOA increased guest engagement, boosted their NPS scores and positive reviews by getting personal with guests using text messaging. About Nashville KOA Kampgrounds…

Read More

Hoteliers Left in Dark with 75% of Guests Not Reporting Problems

In the age of experience, service is more important than it’s ever been. In hospitality, operators are working overtime to uplevel the service they provide to keep their guests happy and coming back for more. And while most operators know they have an incomplete picture when it comes to the end-to-end guest experience, the extent…

Read More

New Research Exposes Hidden Service Risks, and Opportunities, for Hoteliers

CARLSBAD, CALIF – OCT. 17, 2019 – As hotel operators continue to search for ways to enhance the guest experiences they are providing, leading guest engagement messaging platform, Zingle, today announced results from the Zingle 2019 Guest Service Report. The new report looks at how guest expectations and effective service recovery impact the guest experience…

Read More

Free eBook: Secrets to Serving the Millennial Traveler

Millennials, set to surpass Baby Boomers this year as the nation’s largest generation, love to travel and crave memorable experiences. They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check…

Read More

Free eBook: Confessions of a Hotel General Manager

True stories of hotel GM’s overcoming guest experience challenges. In this free eBook, we highlight the stories of four hotel general managers as they confess their toughest guest experience challenges and what they did to overcome them through improved communication and integrated workflows. Topics include: Differentiating the brand experience in a crowded market Improving staff…

Read More