Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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Posts Tagged ‘hotel technology’

Hotel Inefficiencies that Hinder the Guest Experience

Other than increasing bookings and revenue, reducing operational costs is a top priority for hotel owners and managers. As data from CBRE shows about 77% of hotel expenses are labor and operating costs. This presents a huge opportunity for hotels to revisit and analyze their operational processes and identify areas where both labor and operational…

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3 Takeaways from the 2018 Hospitality Technology Study

Last month, hotel marketing agency Fuel Travel released a 2018 Hospitality Technology Study, which takes a look at how both hoteliers and their suppliers feel about the current state of hotel technology. In this study recap, I will be focusing on the top 3 takeaways from the hotelier perspective and share their major challenges and…

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