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Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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Free eBook: Secrets to Serving the Millennial Traveler

Millennials, set to surpass Baby Boomers this year as the nation’s largest generation, love to travel and crave memorable experiences. They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check…

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How AI is Supercharging the Summer Travel Experience

(EDITOR’S NOTE: This is Part 2 in our ongoing series on Artificial Intelligence. The first story, a primer on what AI really is, and why it matters, can be found here.) As we find ourselves in the midst of another record-setting travel season, companies are working overtime and pulling out all the stops to ensure…

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Free eBook: Confessions of a Hotel General Manager

True stories of hotel GM’s overcoming guest experience challenges. In this free eBook, we highlight the stories of four hotel general managers as they confess their toughest guest experience challenges and what they did to overcome them through improved communication and integrated workflows. Topics include: Differentiating the brand experience in a crowded market Improving staff…

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