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February 10, 2014

Travel Tip: Now You Can Text Your Hotel Concierge

David Wang

We’re in a day and age where many people prefer texting over the old-fashioned conversation. I’m not one of those people but, if you are, you can practice your text-messaging skills with your hotel concierge.

The Four Seasons Philadelphia and Loews hotels in Orlando and Nashville have partnered with a service called Zingle. You register your cell phone at the front desk, and then you can text over any requests, whether you’re in your room or around town.

The Andaz Wall Street has had this in place for a few years, where hosts give out their cell phone numbers to guests.

In Mexico, Rosewood Mayakoba actually has butlers toting around iPads so they can always be in touch with guests. Now, here’s my take on it. It’s one thing to send a quick request to get more pillows or to hail a cab.

But, if you’re looking for real information, that’s not the way to go. Looking for dinner recommendations? Why would you want to get a generic list over text message? The photocopied list at the front desk ISN’T what you want. What you want comes from engaging in a casual, one-on-one conversation. What a concept.

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