Spread the Love with Messaging for Veterinary Practices
Client communication fosters pet parent loyalty
Caring for pet owners with Medallia Zingle’s two-way text messaging platform makes the business of running a veterinary clinic rewarding and efficient. No bones about it, from appointment reminder texts to prescription refill alerts, streamlined client communication improves operations and customer experience before, during and after your client’s visit.
“We are much more efficient since we started using Zingle. It has made check-in and check-out so much faster, both for our medical clients as well as our boarding and daycare clients.”
Practice Manager, Whitesburg Animal Hospital
Healthy treatment for VIPPs (Very Important Pet Parent)
Personalized communication improves the veterinarian-client-patient-relationship (VCPR) and builds trust in critical moments involving furry family members.
- Keep concerned pet owners in the loop on patient procedure updates or billing and insurance questions with the convenience of real-time messaging.
- Configure automatic replies to common questions and save humans for the real conversations and personal care you’re known for.
- Ask for feedback with a quick text or send surveys including CSAT, NPS and Pet Wellness Surveys to gain insight into client satisfaction
Pet Heroes need love too
- Deploy time-saving automations that help manage the curbside check-in process, prescription requests and appointment reminders
- Reduce call volume and avoid hold times with message routing and easily reply with creative message templates unique to your brand.
- Zingle also helps internal teams communicate with HR, share updated safety protocols or help team members fill open shifts.
Healthy Connection Breeds Community
- Segment customers and personalize promotions so the right offer lands with the right dog mom, for added value and modern convenience.
- Nurture clientele with convenient reminders and offers they appreciate like prescription refills, routine appointments and dental services
- Medallia Zingle helps you serve more of your community, so send that request for patient referrals and online reviews from the fan base you’ve worked hard to build.