Every hotel guest has a defining moment that creates an opportunity for hotels to deliver on an experience that is memorable.
In this recorded webinar titled Defining Moments for Guests, Hidden Opportunity for Hotels: High Impact Guest Experience Strategies for 2019, you will hear from Zingle founder/CEO Ford Blakely and Zingle SVP of Marketing Jason Hekl as they highlight why hotels need to be both proactive and reactive when it comes to finding opportunities to surprise and delight guests.
In this webinar recording, you will learn:
- How to find your guests’ defining moments during their stay
- Crucial elements of great customer service (Zingle’s Customer Service Framework)
- Formulas for delivering memorable experiences with examples
- Strategies to capitalize on hidden opportunities for personalized guest engagement
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