New Research Exposes Hidden Service Risks for Hoteliers

877-946-4536          |

January 31, 2019

Webinar: Defining Moments for Guests, Hidden Opportunities for Hotels.

David Wang

2019 Defining Moments Webinar Blog Header Image

very hotel guest has a defining moment that creates an opportunity for hotels to deliver on an experience that is memorable.

In this recorded webinar titled Defining Moments for Guests, Hidden Opportunity for Hotels: High Impact Guest Experience Strategies for 2019, you will hear from Zingle founder/CEO Ford Blakely and Zingle SVP of Marketing Jason Hekl as they highlight why hotels need to be both proactive and reactive when it comes to finding opportunities to surprise and delight guests.

In this webinar recording, you will learn:

  • How to find your guests’ defining moments during their stay
  • Crucial elements of great customer service (Zingle’s Customer Service Framework)
  • Formulas for delivering memorable experiences with examples
  • Strategies to capitalize on hidden opportunities for personalized guest engagement

Please enter your information below to watch the webinar.

ready to get started? Click below to schedule a discovery call with an implementation specialist.