Our Customers
La Cantera Resort Achieves Highest Guest Satisfaction Scores with Messaging
Located in San Antonio, La Cantera is a premier luxury resort overlooking 550 acres of The Texas Hill Country, offering guests a unique country style experience for a romantic or family style getaway.
The Challenge
Known for their hassle-free and relaxing guest experience, La Cantera wanted to give guests a way to use their mobile devices and text messaging to reach staff for any questions or service requests.
The Solution
After a small test to prove concept at the front desk, La Cantera implemented Zingle across the multiple touch points that comprise their entire guest experience. Zingle now powers guest communication at La Cantera pre-stay, mid-stay, and post-stay.
The Results
Guest Satisfaction Scores
Highest guest satisfaction scores in property history.
Better Engagement
Fewer than 1 out of every 100 guests opt out of La Cantera's guest communication program.
Over 2,000 businesses rely on Zingle to power their customer experiences
Click below to read stories from companies that are making their customer experience effortless
Signature Flight Support
"I’ve done my research and looked at other products, and Zingle is far superior to anything I’ve found. I’ve actually had customers that have seen it in use here put it in place in their own businesses." - Matt Long, Station Manager
Weightwatchers
“I could have never imagined what text messaging was capable of and the relationships that could be built with it.” - Heather Avila, Chief Operations Officer
Texas A&M Hotel & Conference Center
“Our guests have taken advantage and call volumes have decreased and message volume has increased over time since we launched the service.” - Tiaan Homann, Director of Rooms
Intercontinental Hotel Cleveland
“The great thing about integrating Zingle into our Opera PMS and HotSOS is that it removes several steps within the service process that could not be done with any other systems.” - Roland Ivy, Instant Service/PBX Manager
Talbott Hotel
“Zingle enabled our guests to receive faster and better service while helping us drive incremental revenue. Our property has benefitted from this technology to add another layer of guest interaction and satisfaction by using Zingle.” - Shane Prince, Former Director of Rooms
Ross & Pines LLC Law Firm
“Zingle has truly revolutionized the way we communicate with clients. Having our entire office being able to access client conversations at the same time helps us speed up communication, which allows us to move cases forward faster.” - Noah Pines, Attorney/Partner
Burgeon Beer Co.
“Zingle has enabled us to reach customers in a whole new way. By combining the reach of social media and the convenience of texting. We have increased visits to our brewery as well as sales in retail stores.” - Matthew Zirpolo, Co-founder & President
“Our members love the convenience of texting. With Zingle, we are seeing more event RSVPs as well as more engagement with our members that we normally wouldn’t see through other channels.” - Nicole Hensley, Former Membership Director