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Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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February 20, 2017

Zingle & HotSOS: Optimizing the Hospitality Experience from Coast-to-Coast

Since we announced our partnership last year, Amadeus HotSOS and Zingle have partnered together to provide a superior hospitality experience for guests, helping hotels create great customer service by connecting the latest guest technologies to the resources that deliver service at a hotel.


Guests can request the things they need including extra towels, room service, or even a drink from the bar, directly from their mobile phone. By simply sending a text message to the hotel, which are handled by Zingle then seamlessly routed through HotSOS, the message is distributed to the proper staff.


Together, Amadeus HotSOS and Zingle are revolutionizing what it means to provide superior guest experiences in hotels coast-to-coast, including Hyatt, Intercontinental Miami, and San Diego’s iconic Hotel del Coronado.

Check out the latest video from Amadeus to learn more about our partnership with HotSOS here:





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