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Property Management

Improve resident satisfaction with messaging

Multifamily Property Management Software
Texting Software for Multifamily Housing Management

Provide a World-Class Resident Experience At Scale

Medallia Zingle empowers property managers to create safe, functional and friendly communities with personalized communication. From scheduling tours to move-out surveys and everything in between, two-way communication improves service, streamlines operations and ultimately helps your team increase property revenue.

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“I love that I can text my residents about balance due letters and reach out to prospects to confirm their appointments.”

Senior Property Manager

Red Oak Apartment Homes

Attract new residents and wow them with a seamless experience

Never let a qualified prospect fall through the cracks. Medallia Zingle empowers busy property managers to stay connected to every prospect by automating personalized follow-up messages after tours and inquiries, providing real-time updates on vacancies and curating targeted move-in specials.

  • Create real-time ROI in your online promotions with QR codes or direct links to start a conversation.
  • Reach apartment hunters on the go on the channels they use most like SMS texting, Facebook Messenger or WhatsApp.
  • Speed up the application process with custom workflows and easily link to FAQs and property information.
Transform property management with efficient workflows

Elevate resident experience with personalized convenience

Residents have high expectations and waiting is not one of them. When staff can manage communication at scale, every resident can feel heard, prioritized, and supported. With Medallia Zingle, residents can quickly connect with reception teams to book amenities, manage deliveries or alert the team of maintenance issues with a simple text message, from anywhere.

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  • Tenant life's a breeze with automated messaging like payment reminders, package pickup alerts or lease renewals.
  • Intelligent message routing keeps a channel open for every resident to reach out and quickly resolve issues in real-time.
  • Residents can be segmented and notified with relevant updates on community events, emergencies or scheduled maintenance.

Transform property management with efficient workflows

Now your staff can work like a well-oiled team ready for the Property Management Olympics. By upgrading manual processes to mobile messaging, they’ll have more time to pay closer attention to complex problems and you’ll retain high performing teams with a better employee experience.

  • Alleviate call volume by creating automated text responses to commonly asked questions.
  • Automate rent reminders or lease renewals and keep track of all conversations on one screen.
  • Manage targeted promotions for onsite amenities, events or special offers.
Text Messaging software Property Management

Keep your finger on the pulse of tenant satisfaction

Easily capture real-time feedback data with apartment resident survey templates quickly deployed in the convenience of a text message.

Multifamily Housing Text Messaging Software
  • Stay on top of tenant experience with a quick feedback survey via text.
  • Create a consistent brand voice and manage service recovery with curated message templates.
  • Increase positive online reviews by automating move-in/out surveys with links to online review sites.

Featured Property Management Resources

Graphic showing headline of blog, Navigating COVID-19 with the Versatility of Messaging and Automated Zings

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Navigating COVID-19 with the Versatility of Messaging and Automated Zings

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Headline graphic for How to Manage Brand Communications with Limited Resources blog

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How to Manage Brand Communications with Limited Resources

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CASE STUDY

Luxury Coastal Vacations Uses Messaging to Give Guests a Personal Touch

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