Radisson Hotel Group Americas Teams Up with Medallia to Ensure Exceptional Guest Experience in Every Moment

Marking a momentous investment into guest experience integrating Medallia Zingle’s intelligent guest messaging platform with each hotel’s property management system as a brand standard

Radisson Hotel Group Americas today announced the roll out of Medallia Zingle for all hotels in its portfolio during the first quarter of 2022. The new partnership positions Radisson Hotel Group Americas to break away as an early leader in modern travel by becoming one of the first hotel companies to integrate Zingle with every hotel’s property management system (PMS), along with being one of the first to mandate Zingle as a brand standard. This advanced PMS integration not only automates the guest data transfer process, but it also ensures guest data is completely secure, providing one succinct place for all guest analytics.

The Medallia Zingle guest messaging platform will empower hotel teams across the Americas to delight their guests with real-time, personalized engagement. From pre-arrival and check-in, to service requests, service recovery and checkout, hotels can manage all their guest service needs in one seamless platform. This means faster communication with guests for a better experience at the defining moments of their stay.

Radisson Hotel Group Americas is committed to supporting its hotel owners during the pandemic recovery and is investing the necessary capital for the Zingle deployment by funding 100% of the upfront implementation fee. Additionally, the company is highly subsidizing the monthly Zingle subscription fee.

“We are constantly looking for innovative ways to support hotels in delivering a better guest experience, while also showcasing our value to owners,” said Tom Buoy, interim chief executive officer, Radisson Hotel Group Americas. “After conducting a more than six-month pilot at franchised and managed hotels, and receiving overwhelming endorsement from nearly 500 franchise owners, general managers, and their teams, we are confident Zingle will become one more opportunity to create a competitive edge for all RHGA hotels. This unique software allows hotel teams to immediately and conveniently respond to the needs of our guests, which is guaranteed to make a lasting impact.”

On January 1, 2022, Zingle became a mandated brand standard implemented at all Radisson Hotel Group Americas hotels. Zingle will be deployed at all hotels across the Americas in waves, with the goal of completing the system-wide implementation by the end of Q1 2022.

“The team at Radisson Hotel Group Americas has gone out of their way for their guests, hotel owners, and staff, in a concerted drive toward bettering guest experience at every property,” said Ford Blakely, founder, senior vice president and general manager of Medallia Zingle. “Zingle’s sophisticated automations and AI backed intent recognition capabilities are enabling Radisson hotels to fulfill guest requests in a new and powerful way.”

ABOUT RADISSON HOTEL GROUP AMERICAS

Radisson Hotel Group Americas represents Radisson Hotels brands in the United States, Canada, Latin America, and the Caribbean. Combined with Radisson Hotel Group, representing Radisson Hotels in Europe, the Middle East, Africa, and Asia Pacific, Radisson Hotel Group Americas is one of the world’s largest hotel companies with eight distinctive hotel brands and more than 1,600 hotels in operation and under development in 120 countries.

The Radisson Hotel Group Americas portfolio of brands includes Radisson Collection, Radisson Blu, Radisson RED, Radisson Individuals, Radisson, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson, brought together under the overarching Radisson Hotels Americas name.

Radisson Hotel Group Americas takes pride in its Every Moment Matters brand promise to always provide guests with exceptional experiences. In addition, the Radisson Rewards Americas loyalty program delivers unique and personalized ways to create memorable moments and outstanding loyalty benefits for guests, meeting planners, travel agents, and business partners.

Radisson Meetings Americas treats every meeting or event as more than just a date on the calendar with three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics of the signature Yes I Can! service spirit and being uniquely 100% carbon neutral.

More than 100,000 team members work at Radisson Hotel Group Americas, Radisson Hotel Group, and the hotels licensed to operate in its systems.

For more information, visit https://www.radissonhotelsamericas.com/en-us/about-us.

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ABOUT MEDALLIA

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

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