PRODUCT
Easily Design and Execute a Brand-Differentiated Customer Service Experience
Engage with your customers on the messaging channels they prefer and automate personalized communications to respond and deliver what your customers need.
LA CANTERA RESORT, SAN ANTONIO
“In the first two months we used Zingle, we had the highest guest satisfaction scores we’ve ever had.”
REAL-TIME SERVICE
Delight customers with real-time,
personalized engagement
- Boost engagement by having real conversations with customers through the messaging channels they prefer to use.
- Increase customer satisfaction by responding to requests immediately and escalating service issues
- Solicit service recovery opportunities before it’s too late by asking customers in real-time how they’re doing.
SIMPLIFIED WORKFLOWS
Make your team smarter and more efficient with automations and AI
- Increase staff efficiency by managing multiple conversations at once and automating resolution of common requests.
- Streamline operations through automated workflows triggered by artificial intelligence and intent recognition.
- Make smarter investment and staffing decisions by analyzing messaging volume and dozens of performance reports.
AUTOMATIC REVENUE
Drive revenue through targeted promotions and increase conversion through mobile nurture
- Increase revenue with relevant offers to the right customers at the right time.
- Convert leads by responding quickly at the peak moment of interest with automated communications.
- Improve online reputation by capturing more customer reviews at the time of interaction.
We're built on 10 years of innovation
More than 100 million messages across dozens of industries have informed our multi-tenant cloud platform development over the last decade. We continue to invest in product security and platform reliability, including regular system penetration testing, security based static code analysis and mandatory background checks for all employees with access to personally identifiable information. With true software-as-a-service, customers are always using the latest version of the software and our engineers are continually working to improve it, meaning updates and upgrades are frequent and free.
Messaging
In 2009, Zingle launched our first one-way SMS text order service. We’ve since added web, WhatsApp, Facebook Messenger, WeChat messaging and more.
Automations
Automated communication workflows (or Zings, as we call them) power most of the 6 million messages that Zingle manages each month.
Analytics
Turn data into actionable insights. Our world-class analytics give you a 360-degree perspective into your business.
Artificial Intelligence
Zingle acquired a hospitality focused artificial intelligence company in 2018 and is using AI to understand message intent and automate responses and actions.
3rd Party Integrations
Zingle’s platform connects directly with the most commonly used CRM, operating systems and customer service tools, including these popular ones:
