Make Your Team Smarter and More Efficient with AI-Driven Messaging Automation
Automate custom communications and use artificial intelligence and natural language processing to
recognize customer intent and respond accordingly
Use high tech so your staff has the time to provide high touch service
Templates
Save time and reduce errors by creating templated replies to common questions directly from your team inbox and use in your automations or as standalone responses.
Automation Engine
Automated workflows — or Zings as we call them — area easy to imagine, create and execute. Or select from dozens of templates from our library.
Smart Escalations
Rule and AI intent-based automations safeguard against missed messages and ensure high priority customer needs are recognized and escalated to the right staff members.
My Zings
Organize, edit and control your automations from a central dashboard.
Reports
Dozens of reports bring together all the data from your customer communications so you can make the right investment and staffing decisions.