Zingle Platform Service Your Customers, Optimize Your Processes, and Grow Your Business.
Zingle is simple for your staff to use, and seamless for your customers to experience. Beneath the hood, though, Zingle is a powerful engine for customer engagement built on a foundation of core capabilities. Together, they provide a unique solution for businesses committed to differentiating themselves through the customer experiences they provide.
Integrations
It starts with data. Access to customer data is the key to segmenting your customers, personalizing your communications to those customers, and delivering a truly differentiated service experience. With Zingle, you can ingest customer data from virtually any system through pre-built API integrations, flat file imports (SFTP/email), and third-party connectors like Zapier.
Automations
Zingle’s automations are the canvas on which you can design and orchestrate differentiated service experiences and process optimizations. Zingle allows limitless possibilities of workflows by allowing you to create triggers and actions that either automate or facilitate hundreds of different experiences. For example:
Messaging
The Zingle inbox consolidates messages from across channels, so your customers can communicate through any channel they prefer, from SMS to web chat to Facebook Messenger and other messaging apps; and  your staff has just one place to go to see it all. Zingle automatically responds back to the customer through the channel he or she is using.
Artificial Intelligence (AI)
Zingle’s AI understands conversational text in a way that chatbots do not, so you can provide better responses to your customers, and analyze those conversations to inform your decision-making.
Analytics
Good customer experience is like a journey that never ends. Zingle’s analytics provide the insights you need so you can adapt your operations to the changing needs and expectations of your customers.
