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Proactive Service Recovery: The Revenue Strategy You Can't Ignore

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5 Ways SMS Text Messaging Improves the Customer Service Experience

New research from NewVoiceMedia’s “Serial Switchers” report discovered that poor customer service is now costing businesses more than $75 billion per year (in 2018), which is up $13 billion from 2017! With recent advancements in technology, why are companies continuing to provide less than stellar service for their customers? According to the report, “brands are failing to…

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10 Questions to Ask When Choosing a Business Text Messaging Solution

Evaluating software for your business is always a tough task. No matter what kind of solution you are looking for, there are countless providers that say they offer what you need. This is also true when you are looking for a business text messaging solution. If you look at a software review site like Capterra,…

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Infographic: Texting is the New Email for Customer Communication

Getting the attention of today’s digitally savvy consumers is tougher than ever. With email spam making up 45% of all emails, you need to find new ways to reach more customers in today’s smartphone-obsessed world. Providing multiple communication touchpoints enables you to be where your customers are, no matter how they choose to interact. Text…

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Why Intelligent Automation is Crucial to Business Texting

Text messaging has quickly become the preferred choice of communication between businesses and consumers in the mobile due to its speed and simplicity. With 80% of professionals currently using text messages for business purposes, it is a no-brainer that more businesses will adopt texting in the near future. As with other business technology, intelligent automation…

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10 Ways to Let Customers Text Message Your Business

Many businesses today are utilizing SMS text messages to engage and better service their customers. However, for customers to start texting your business, they have to know about it. There are various ways to market and promote your business text number through various channels. Here are 10 ways you can get your customers to start…

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Ways to Calculate ROI for Your Business SMS Texting Program

There are many ways businesses can use and benefit from using SMS text messaging to engage customers. Depending on how text messaging is used, there are different ways to measure and calculate the return on your investment. Everything you do in business needs to have a goal in mind that will achieve a quantifiable result.…

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10 Industries That Need Business Text Messaging to Improve Their Customer Experience

Review sites such as Yelp and TripAdvisor have made businesses put more focus on customer experience and great service. According to research from DMR, about 145 million people visit Yelp, and 390 million visit TripAdvisor monthly. As of 2017, there are over 121 million reviews on Yelp and over 453 million reviews on TripAdvisor covering…

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Click to Text: The Easiest Form of Customer Engagement

A few weeks ago we published a post about how Google AdWords was cashing in on the growth of text messaging by adding Message Extensions. For years, Call Extensions have been a major component in PPC campaigns, making it easier for consumers to connect with businesses.

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