Skip to content

Proactive Service Recovery: The Revenue Strategy You Can't Ignore

877-946-4536          |

Increase Rate, Bookings and Loyalty with Proactive Service Recovery

If you’re a hotel owner or operator, what’s on your wish list for the new year? Increased ADR, occupancy and loyalty? Did you know you can accomplish all three by developing a proactive service recovery strategy and by improving the service you provide your guests? That’s what we learned on a recent webinar with PhocusWire,…

Read More

Free eBook: Secrets to Serving the Millennial Traveler

Millennials, set to surpass Baby Boomers this year as the nation’s largest generation, love to travel and crave memorable experiences. They demand fast, convenient and personal service: 67% expect a response from customer support within 10 minutes. 22% of millennials would stop doing business with a brand after one bad customer service interaction. 41% check…

Read More

Free eBook: Confessions of a Hotel General Manager

True stories of hotel GM’s overcoming guest experience challenges. In this free eBook, we highlight the stories of four hotel general managers as they confess their toughest guest experience challenges and what they did to overcome them through improved communication and integrated workflows. Topics include: Differentiating the brand experience in a crowded market Improving staff…

Read More