In 2021, Messaging Customers on Their
Phones Seems Obvious.
But that wasn’t always the case. Just 10 years ago, the concept of engaging customers directly via SMS and social messaging had not yet been imagined. Discover how Zingle re-defined customer experience by helping businesses tap into the largest communication medium ever known.
FROM ACCOUNTANT TO INVENTOR
In 2009, Zingle’s founder and CEO – Ford Blakely – realizes that his coffee takes way too long to order each morning. So, he set out to solve the problem of customers having to wait in line because really, who doesn’t “H8 to W8”?
Within 12 months, Zingle had created the first customer text messaging platform for businesses. Version 1.0 consisted of one-way text-to-print features that allowed businesses to receive simple SMS texts from their customers, with only the ability to confirm receipt. This new-found ability solved a major customer experience issue for both product- and service-based businesses and Ford got his coffee far faster.
TWILLIO™ INTRODUCES THE WORLD’S 1ST SMS MESSAGING API
The team at Zingle capitalizes on Twillio’s move and begins working on Zingle first two-way messaging features.
V2: TWO-WAY MESSAGING IS INTRODUCED
Zingle released its first integration with HotSOS, a cloud-based, service optimization enterprise solution empowering over 70% of global hotel brands in more than 70 countries. We now integrate with more than 500 software providers via API, SFTP or simply through email and are enabling all kinds of businesses to better serve their customers.
In 2016, Facebook announced the launch of its Messenger platform. Zingle’s Messenger integration continues to be a core part of our Platform and has paved the way for additional messaging integrations like WhatsApp, WeChat, web chat and more.
V4: ARTIFICIAL INTELLIGENCE
THE FUTURE LOOKS EFFORTLESS…
Today, Zingle is powered by more than 50 employees in six countries all working together to help businesses make their customers’ experience effortless.