Recent Press
Nobody wants to be a support ticket - power of real-time communication and service recovery. In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience.
7 Ways To Be More Responsive To Your Customers. In a survey by Zingle, the No. 1 thing customers say would improve the customer experience is “faster response times.”
New study finds only 25% of guests report issues. The survey reveals that guests only report issues that impact their guest experience 25 percent of the time.
Research Reveals Most Guests Don't Report Service Issues. As hotel operators continue to search for ways to enhance the guest experiences they are providing, guest engagement messaging platform, Zingle, announced results from the Zingle 2019 Guest Service Report.
Research: 45% of Hotel Guests Prefer To Report An Issue Via A Messaging App Rather Than By Phone, Email Or In-Person.
New Research From Zingle Exposes Hidden Service Risks - Data shows service risks and opportunites for hoteliers, and suggests the majority of service issues are unreported.
Under 45s trust bots over humans with personal data. We are becoming more and more concerned that AI will replace humans in business. Now, a new study shows that digital assistants appear to be more trustworthy.
Debunking Automation Myths In Customer Support. Since the early days, innovation and automation have transformed the way companies provide products or services to their customers.
Zingle Expands Hotel Solution Integrations, Rolls Out New Guest Communication Features.
Zingle Announces Four New Integrations to Help Hotels Further Personalize the Guest Experience.
Hospitality Messaging Company Zingle Raises $11 Million In Funding, Acquires Presto.
Business-to-consumer messaging platform, has raised $11 million in a Series A round of funding.
Zingle Wants Hotels to Get the Message on Customer Service.
Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time.
Two-out-of-three Americans interact with AI chatbots, but we still prefer humans.
Local flavor a big part of the appeal at Confidante Miami Beach.
Zingle Wants Hotels to Get The Message on Customer Service.
Zingle named as One of the Best Tech Startups in Carlsbad in 2018.